Shipping & Returns
Should you need to return a product for any reason not covered by our warranty, please call 888-790-2665 or email us within 7 calendar days of the receipt of the product to request a Return Material Authorization (RMA). No returns will be accepted without an Approved/Authorized RMA. Product should be returned to our warehouse within 10 calendar days of RMA issuance.
We reserve the right to carry out a 100% inspection of the product before accepting the return. All approved returns are subject to a 30% restocking fee. Unwanted returns will not be accepted 18 days after the shipping date of the original product.
DPS Banners will not accept return of a custom made product, used product or a custom digitally printed media. Items that are used are not eligible for return unless otherwise authorized by our sales team.
All products must be packaged and returned in its original packaging including all accessories, manuals and documents.
If an item is found to be defective or is not as described, please call us at 888-790-2665 within 2 business days of the receipt of the product. We will ship out a replacement product or make other arrangements at our discretion.
DPS Banners is not held responsible for any delays or errors made by it's shipping carriers. The arrival of a product damaged in shipping is a "non-warranty issue" and claims must be reported to our customer service department within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to a claim. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to DPS Banners within 2 weeks of delivery.
We determine the most efficient shipping carrier for your order. The shipping carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
We offer Standard, Ground, Second Day and Overnight shipping methods.
If you would like faster delivery, please choose an expedited delivery method.
Free shipping purchase only applies to ground shipping.
Estimated shipping/transit time for Standard or Ground shipping is 1 to 5 business days depending on location.
Buyer is responsible for all shipping fees on returns.
Original shipping cost involved in shipping to customer is not refundable.
If your order is incorrect or damaged in shipping, please contact us within 3 business days of receiving your order and at our discretion we will make the proper arrangements.
Most orders are available for local in-store pickup. Simply select “DO NOT SHIP Will Pickup at your Sun Valley, California Facility ” in the shipping methods menu during checkout. We will notify you once your order is ready for pick up via email.
Cancellation of custom manufactured, printed or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs, which can include, but are not limited to, all labor, all materials and custom imprinting.
Please contact us if you have any questions or need more info about our return or replacement policy.